by Addie Rainbolt, GVCC intern
Fairbank Equipment of Grain Valley is prepared to serve and become part of the local agricultural community.
Fairbank Equipment started in Wichita, Kansas, “as a supplier of propane equipment to the oilfield and agricultural industries,” according to the official Fairbank Equipment website.
“Like a generational farmer who learns the lay of the land, [Fairbank Equipment has] grown and adapted over the years into the fertilizer application parts and equipment business we are today,” the official Fairbank Equipment website states.
Justin Moore, branch manager of Fairbank Equipment of Grain Valley, said this Fairbank Equipment location has only been open for less than three months. “We’re trying to get our name out there and let people know we’re here.”
Moore said Fairbank Equipment services and sells applications and equipment for the agricultural world.
From sprayers, inductors and fertilizer spreaders to nurse trailers, hydrous gas equipment and custom-made tanks, Moore said, no matter what you are looking for, “you should be able to walk in and get an answer.”
Moore acknowledged that “the [agricultural] world is not a Monday-Friday 9 a.m.-5 p.m. world.” So, Fairbank Equipment of Grain Valley is not held to this structure either. If a customer needs assistance outside of regular business hours, Moore stated, staff members will do whatever they can to help.
Additionally, even if customers have an “off the wall” request or a service or product only they need to buy, Fairbank Equipment of Grain Valley staff will still do whatever is necessary to get these customers what they need.
Moore described Fairbank Equipment of Grain Valley’s dedication to its customers; staff members will “do whatever is necessary to take care of the customer” and “listen to customer needs.”
According to Moore, at least two staff members are always in the store to help find products and answer questions.
This staff is experienced and knowledgeable, Moore said. “Our average tenure in the company is 17 years, so most of the [employees] here have been doing it for a long time.”
Additionally, the official Fairbank Equipment website states the company has “over 75 years of industry expertise.”
While the Grain Valley location mainly serves local farmers, they also ship products nationwide, Moore said.
Fairbank Equipment has 14 stores in the United States, Moore said, so if customers need a product the Grain Valley location does not have, staff members can most likely order it from another location.
The official Fairbank Equipment website states, “This network allows us to serve our customers across the entire country from any of our branches.”
The Grain Valley location allows easy access for local farmers and easy access for quick shipping from the city, Moore said.
Fairbank Equipment of Grain Valley is set apart from competitors, Moore said, because it is “not tied up with corporate regulations and rules.”
“We have a lot more autonomy to do what we need to do in the store to take care of [customers],” Moore said.
Fairbank Equipment of Grain Valley wants to be part of the community, not just a business in it, Moore said. So, they are purposefully and actively working to serve the community and become a staple in it.
“Our business is one that relies a lot on relationships,” Moore said, and Fairbank Equipment of Grain Valley looks forward to forming relationships with the local community as their business grows.
Fairbank Equipment of Grain Valley is located at 615 NW Valley Ridge Ct. Its normal operating hours are Monday-Friday 8 a.m.-5 p.m.
Website: https://www.fairbankequipment.com/our-locations/grain-valley-missouri/
